Inappropriate Behavior

 Wireless Internet for Central Oregon (WIN4CO) reserves the right to refuse service to any person for inappropriate behavior. Our Customers agree to follow these policies regarding Internet use.  Currently these policies prohibit but are not limited to:

1. Any use, which violates any applicable local, state, or federal law of the United States of America, including but not limited to copyright, trade secret, or criminal laws, is strictly prohibited.
2. System abuse is strictly prohibited. Wireless Internet for Central Oregon (WIN4CO) may terminate or modify service immediately and may bill for any resulting support charges if the client engages in system abuse. Following is a list of actions that are defined to be system abuse. This list is non-exclusive; any action about which there is any doubt should be referred to Wireless Internet for Central Oregon (WIN4CO) for evaluation.

3.      Actions that constitute system abuse include, but are not limited to:

1. Attempting to circumvent user authentication or security of any host, network, or account on Wireless Internet for Central Oregon (WIN4CO) systems or the Internet at large ("cracking");
2. Attempting, in any way, to interfere with or deny service to any user or any host on the Internet;
3. Forging email or USENET posting header information;
4. Sending large numbers of unsolicited mail messages (i.e. "junk mail"); this includes adding or attempting to add addresses to any mailing list without explicit positive consent of the addressee.
5. Forwarding or posting "chain letters" (multiple forwarding) of any type;
6. Posting inappropriate messages to USENET newsgroups e.g., posting large numbers of unsolicited posts indiscriminately ("spamming"), or posting encoded binary files to USENET newsgroups not specifically named for that purpose;
7. Attempting to cancel, supersede, or otherwise interfere with email or USENET posts other than one's own;
8. Engaging in harassment, whether through language, frequency, or size of messages;
9. Using an account at another provider to promote a Wireless Internet for Central Oregon (WIN4CO) Web site in an abusive manner;
10. Using a Wireless Internet for Central Oregon (WIN4CO) account or network connection to collect replies to messages sent from another provider which violate these rules or those of that provider;
11. Use of an auto-redialer to reconnect an unattended connection;
12. Use of pinging software to maintain an unattended connection;
13. Reselling Wireless Internet for Central Oregon (WIN4CO) services to third parties who do not abide by these guidelines.

4.      Any use to make unauthorized entry to other computers, computer information, or communication devices or resources is strictly prohibited.

5.      Uploading files without the consent of the copyright or patent owner is strictly prohibited.

6.      Should any action by any Customer in violation of these limitations or policies result in a disruption or interference with Wireless Internet for Central Oregon (WIN4CO) network operation, the Customer will be disconnected from further service without notice and will be completely liable for all charges and fees resulting from these violations.

Payments, Fees, Cancellations, Collections

Currently these policies require but are not limited to:

1. Payment in advance is required for all plans and is due by the 1st of every month for the upcoming period of service. All sales are in monthly increments.  Failure to receive a bill or invoice does not relieve you of the responsibility to pay on time.
2. There are no free trial periods.  Accounts choosing check paying method must make a cash (check or money order) payment at the local Redmond WIN4CO office at 1810 SE 1^st Street, Suite K, Redmond, OR 97756 within seven days of signup for services.
3. Accounts choosing direct withdrawal from their bank or credit card authorize WIN4CO to deduct the appropriate monthly fee from their  account and commit to maintaining a balance sufficient to cover all withdrawals.
4. All accounts that are 5 days late on their payments will be put on hold (denied access) until full payment is received. In the case of returned checks WIN4CO reserves the right to wait until the new check clears the customers bank before restoring service.
5. All accounts that are 30 days late on their payments will be deleted from the WIN4CO server and the records sent to collection and credit agencies.
6. If a payment for any monthly or annual plan is 30 days or more past due, the payment will be applied to all outstanding balances and late fees first. The standard monthly rate in effect will be applied on all late payments first, then the late fees.  Any remaining balance will be applied towards the next month's payment at the standard monthly rate.
7. FEES SCHEDULE:
   A $15.00 fee will be assessed all accounts 5 days past due on their accounts.
   A $25.00 fee will be assessed for returned checks.
   A $10.00 fee will be assessed for declined credit card payments.
   A $25.00 reconnect fee will be assessed for all accounts placed on hold for nonpayment or inappropriate behavior
   A $50.00 fee will be assessed on all accounts sent to collection.
8. Wireless Internet for Central Oregon (WIN4CO) may change any fee, rate, or package at any time without notice.
9. Customers wishing to cancel accounts must email or write the local Wireless Internet for Central Oregon office of that intention. There is no other reliable way to cancel a WIN4CO account.

1. The local Redmond WIN4CO office is located at 1810 SE 1^st Street, Suite K, Redmond, OR 97756.
2. Email can be sent to info@win4co.com.
3. The customer is encouraged to keep a copy of their cancellation letter or email as proof of cancellation request.
4. Customers attempting to cancel by phone should be aware that there may be no proof of cancellation available to them.
5. Customers attempting to cancel by returning their billing notice to our billing department with cancel written on it should be aware that this process is very unreliable and does not constitute proof of cancellation.  The customer must email or write the local WIN4CO office.
6. Monthly accounts automatically renew and charges are automatically due for the next month unless the Wireless Internet for Central Oregon (WIN4CO) local office is notified by email or letter of customer's intent to cancel.
7. The entire month's service is purchased no matter when during the month the customer cancels.
8. DNS switch requests can only be accomplished by a signed, written request by the owner of the domain on proper company letterhead.

10. Upon cancellation of an account by a customer, all unpaid charges are immediately due and payable.  An account that is deleted from our system with current charges unpaid is immediately sent to collection.  It is the customer's responsibility to avoid the collection process by paying, immediately upon cancellation, all unpaid charges incurred, including all late fees, returned check charges and credit card decline fees. 
11. Charges will continue to accrue until all unpaid fees are paid or account is sent to collection.
12. Wireless Internet for Central Oregon (WIN4CO) uses a two-tier collections process.  Tier one involves sending notices of past due to the customer's last known address.  If we do not get a response from the overdue account it moves to tier-two, which involves an extended effort to contact the customer by phone.  When an account moves to tier two collections, Wireless Internet for Central Oregon (WIN4CO) reserves the right to double the amount due and assign the account to the collections agency to prosecute in small claims court.
13. In the case of domain name hosting, Wireless Internet for Central Oregon (WIN4CO) reserves the right to withhold transfer of the domain to another ISP if the accumulated fees for that site have not been paid in full.  Additionally, if fees are outstanding more than 5 days Wireless Internet for Central Oregon (WIN4CO) reserves the right to disable that site and display on that site the reason for disablement as non payment of hosting fees.
14. Requests for transfer of DNS to a non-WIN4CO service require written authorization by the Wireless Internet for Central Oregon (WIN4CO) owner of record.  Wireless Internet for Central Oregon (WIN4CO) strictly limits its involvement in transfer of DNS to non WIN4CO services to replying either positively or negatively to the request for DNS transfer.
15. Wireless Internet for Central Oregon (WIN4CO) has every intention to keep all aspects of Customer accounts private, but it is impossible for Wireless Internet for Central Oregon (WIN4CO) to guarantee that any activity done while using it's service will be completely private. Customers can increase their level of privacy by using data encryption. Privacy is not guaranteed. Customers are responsible for their Internet accounts. Change your password often to enhance security and prevent unauthorized use of your account.
16. Customers under 18 years of age may not apply for this service without parental approval.
17. Customers specifically agree to defend, indemnify, and hold harmless Wireless Internet for Central Oregon (WIN4CO) , it's agents, officers, directors, employees, successors, and assignees, from any claim, loss, or damage, including costs and attorney fees, arising out of or related to any act of omission of the Customer under this agreement, including without limitation the Customers causation of such damages or injury, directly or indirectly, to any party.

Denial of Access to an Account

Reasons for denying a customer access to their account (account is on hold) and/or disabling their domain hosting site include but are not limited to: (hosting sites disabled for non payment of hosting fees will have a sign to that effect displayed on their site until fees are paid)

1.      Method of payment is check pay and no payment has been received 5 days after the due date.

2.      Account is a new sign up on billing method of payment and no payment has been received at the local WIN4CO office by the seventh day after activation.

3.      Method of payment is credit or debit card and card is declined, rejected or bad account number.

4.      Method of payment is check pay and check is returned NSF (insufficient funds) or account closed.

5.      Account has been implicated in spamming or other illegal activities.

6.      Customer representing account has demonstrated obnoxious or abusive behavior towards other Internet customers, WIN4CO employees or services hired by WIN4CO.

7.      Customer has been reselling broadband service.

Troubleshooting Limitations

 When a customer calls WIN4CO offices for help with their computer configuration it is assumed by WIN4CO personnel:

1.      The customer assumes all liability for the outcome of all troubleshooting activity.

2.      All software and hardware involved is owned by and is the responsibility of the customer.

3.      WIN4CO employees will try and help the customer but they are not experts in all software/hardware combinations and are merely helping at the sole request of the customer.

4.      WIN4CO takes extreme precautions to ensure the quality of any software distributed on write-able media (diskettes. Write-able CD ROM, etc) including virus scanning using current Anti-Virus software with the latest virus update files.  However, once software on write-able media leaves WIN4CO offices, WIN4CO no longer has control of that software and the customer assumes full responsibility for Quality Control, including virus scanning, prior to using the software.

5.      WIN4CO does not produce any software for direct customer consumption and assumes no responsibility for the accurate working of any third party software.

6.      WIN4CO sells only connectivity to the Internet and web site hosting.  The correct concern of troubleshooting by WIN4CO employees is limited to connection of the customer to the Internet or web site hosting.

7.       Customers who load files to their web sites or the web space associated with their virtual domain, are advised to keep a current copy of those files locally on a non dynamic (static) medium such as diskettes, Zip disks, CD-ROM etc.  WIN4CO does not make backup copies of customer files and our technical staff will need the customer’s files in the event they are erased or corrupted on the server.

8.      It is the customer's responsibility to monitor the amount of disk space being used on their WIN4CO account. Results both in web site function and email function can be unpredictable if space limits are exceeded. The customer should set their email client to delete messages from the server after a certain number of days. Since the size of email messages received and the amount of disk space reserved varies widely from customer to customer, it is the customer's responsibility to set the time limit to delete old email to the appropriate level.

9.      The 'always on' nature of WIN4CO's DSL (Digital Subscriber Line) communications service and Wireless Internet requires extra caution by the customer to prevent computer hacking attempts on their computer software. All customers are also urged to shut down their computers when not in use to limit the time their computers are exposed on the Internet.

Virus Control Policy

1.      We scan all of our local machines 100% of the time when uploading or modifying any web server or related files. No machine that is in contact with our servers with administrative capability goes un-scanned.

2.      We also educate, inform and alert employees who then educate, inform and alert their customers about basic virus protection and any new viruses which may appear on the internet or otherwise, with instructions on how to find more information and any possible procedures to remove viruses from machines that are already infected.

Agreement Conditions

1.      The laws of the state of Oregon shall control this agreement. Oregon courts shall have jurisdiction over this agreement, and all litigation hereunder shall, be tried in the state of Oregon.

2.      This agreement shall continue from billing period to billing period until terminated as provided herein.

3.      Wireless Internet for Central Oregon (WIN4CO) may suspend service of any account at any time, for any or no reason, upon notice. No notice shall be required in the event of non-payment or violation of these provisions.

4.      Customers may terminate this agreement upon notification of Wireless Internet for Central Oregon (WIN4CO). Termination will only be at the Customers request if the Customer is not under the age of 18. Legal Guardians of Customers under the age of 18 may terminate the account of Customers under 18. Notification must be made by mail, email or in person to the local Redmond WIN4CO office only.  We encourage Customers to keep a copy of their written cancellation request as proof of cancellation. Accounts cannot be cancelled in any other manner.

5.      All amounts, including late fees, credit (debit) card fees, check return fees and collection fees, of accounts terminated for non-payment or illegal activity will be sent to a collection agency for collection and to credit history firms for recording as bad debt. In the event that any account is sent to a collection agency, the Customer is liable for all collection fees and all legal fees.

6.      The Customer understands and agrees that the Internet is a conglomeration of on-line databases operated by distinct entities having no business or legal relationship to Wireless Internet for Central Oregon (WIN4CO). Wireless Internet for Central Oregon (WIN4CO) does not have input whatsoever as to the content of Internet data accessed via the service. Customers are solely responsible for any value or reliance it places on information obtained via the Internet or this service. Information derived as a result of this agreement is provided "AS IS" and at the Customers own risk.

7.      The only warranty from Wireless Internet for Central Oregon (WIN4CO), which is subject to the terms and conditions of this agreement, is to provide Customers with access to the Internet, email, and Internet website hosting. Wireless Internet for Central Oregon (WIN4CO) make no other warranties, either express or implied.

8.      The Customer specifically agrees that, in no event, shall any liability accrue to Wireless Internet for Central Oregon (WIN4CO) as a result of this agreement in excess of the Customer's monthly fee of any single month during which any claim of liability arose. The Customer agrees that the American Arbitration Association will mediate all claims of liability.

9.      Upon request Wireless Internet for Central Oregon (WIN4CO) may provide software for basic Internet access. Wireless Internet for Central Oregon (WIN4CO) may make suggestions about other useful software to use with a Customer's Internet service. Other companies develop the software. Wireless Internet for Central Oregon (WIN4CO) may not be held liable for the use of any such software. All such use is at the discretion of the Customer and is without warranty, either express or implied by Wireless Internet for Central Oregon (WIN4CO).

10.  All stated upload and download speeds are maximums. The unique dynamics of the Internet and Wireless Internet can cause variation in speeds which can be affected by many uncontrollable factors, such as weather, smoke, internet traffic, etc. We will endeavor to maintain the highest possible transfer rates at all times.

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